The Laurel Mercantile Co. warrants that your countertop will be free of manufacturing defects upon arrival. If items appear to be defective or damaged, you must notify us by phone or email within 7 days of receipt. If your top has defects in materials or workmanship, it might need to be returned to us for repair or replacement, so please retain all packaging until your items are fully inspected.
The Laurel Mercantile Co. warrants against glue-joint delamination that may occur within one year from date of receipt. Please contact us immediately if a glue joint does delaminate, please notify us right away. We may request the countertop be returned to us, at our expense, for repair or replacement.
Warranty will be considered void in the event that any of the following occur:
-Customer fails to apply a natural oil to ALL surfaces of an unfinished countertop each day for at least 7 days after receipt, OR customer fails to apply polyurethane or varnish to ALL surfaces of an unfinished countertop within 7 days of receipt.
-Customer fails to apply natural oil to ALL surfaces of countertop pre-finished with natural oil each day for at least 7 days after receipt.
-Countertop is not installed within 10 days of receipt.
-Countertop is not installed in accordance with the installation instructions provided.
-Includes a cutout for a sink or appliance, or is modified in any way, other than as necessary for normal and customary installation
-Countertop is exposed to extreme temperatures or humidity, drastic changes in temperature or humidity, water or spills that are large volume or are not immediately wiped up.
-Customer fails to properly maintain and re-oil countertops at least monthly.
Exclusions:
Variations in color and/or grain are expected due the nature of wood products and are not considered defects. Minor warping should be expected and is not considered a defect. The ratio of heartwood to sapwood in any countertop is not guaranteed.
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