Let me preface this by saying I lurk and don't post, but, that does not mean I am indifferent to the trials and heartache several of you are going through (BronxBabe, Mrs. Joe, and all the others) and you are in my thoughts and prayers. It's just, well, stupid anxiety disorder gets set off by posting sometimes. Who knows why, I told you, it's stupid. :) And, it's taken my two days to work up to do this if that give you any idea of how it gets me sometimes.
But, if I can bring up Chewy again. Yes, they are higher on somethings, but, the delivery fee is, I think something like five dollars flat for anything with a total of 49.99 or lower, or if you order is over 50.00 it's free - either way to get litter delivered it is worth it to me.
BUT, the customer service is beyond compare. One of my cats passed away in Jan. (not her over there in my avatar - her brother). I called them to cancel the recurring order for his prescription food. After very sweet condolences the lady said "Your last order was in December. I will refund it." I was confused and said no, we've used part of it and I am not up to sending the last bag back and she said "No, it's what we do to express our sorrow for what you are going through." A few days later I received a hand written card from her that was so very sweet and referred to my Shlomo by name. When I called to express my gratitude and how blown away I was to a supervisor, he stayed on the phone with me about 1/2 hour talking about Shlomo and my other cats - he also said if I just needed to talk they are there 24/7 and would be happy to spend time with me. Just amazing.
Someone above said they heard Chewy had been bought by PetSmart - I so hope the outstanding customer service does not change. That is what makes Chewy worth it to me - they treat their customers like real people with real feelings something far too lacking in large corps these days.
So anyway, I've made it through this so far and hope you don't mind me popping in to give my perspective.
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